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We know how important it is to receive your order quickly and we aim to send orders out as fast as possible. We are unable to provide an exact timeframe due to our product’s wide range of weights, sizes and availability. High volume periods and other factors may also affect timeframes. In most cases you may be contacted before we can release your consignment, to ensure we have organised a delivery date and cost prior to you purchasing your items.
Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days. If your product is too large to ship with Australia Post, we will use another third party. In these cases, you must be home to accept the delivery.
If you have not received your consignment within 25 business days of your order being shipped please notify us at sales@fitnessequipmentwarehouse.com.au and we will begin an investigation into the matter.
Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, Australia Post investigations & other uncontrollable factors. We will try our best to ensure you receive your parcel ASAP.
Please note, if you place an order it will by default be processed as a store pick-up. In order to book a delivery and/or installation please call to agree on a time and price.
Please note due to the impact of Covid-19 there may be some circumstances where delays are unavoidable. We reserve the right to extend our delivery times if we are required to close for a period, have decreased staff or have uncontrollable timeframes through a transport service.
In many instances, once your order has been placed no changes can be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information, please email us ASAP at sales@fitnessequipmentwarehouse.com.au and we will try our best to correct the mistake.
If parcels/consignments are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the purchase and declaring that all information entered including the shipping address is correct.
What’s included with Delivery & Installation:
You will be sent an email when your items are ready to be picked up at the address below:
Fitness Equipment Warehouse, Unit 2/165 Bannister Road, Canning Vale, Western Australia.
Fitness Equipment Warehouse has become WA’s premier warehouse outlet for high-quality exercise equipment.
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